FAQ

WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

All orders are shipped from our warehouse within 2-3 business days of the order being placed. Shipment will arrive in between 10-15 business days after the shipment date, depending on the availability of the carrier provider and location.  We apologize if there is a delay in shipment due to Customs clearance/inspection, or transportation delay caused by the carrier service.

HOW CAN I TRACK MY ORDER?

We will send you an email containing your tracking information as soon as your order has shipped. You may also track your order from the Track Your Order page. Typically, you will receive the tracking number within 1-3 days after processing your order.

WHICH COUNTRIES DO YOU SHIP TO?

We currently ship worldwide.

WILL I BE CHARGED WITH CUSTOMS DUTIES & FEES?

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country, depending on the country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Eclipse Berry. For further details of charges, please contact your local customs office.

HOW DO I CHANGE AN ORDER?

If you need to change the shipping details or items for your order, please send an email to support@eclipseberry.com within 24 hours of your order. Please note that any orders that have already been packed or shipped cannot be changed.

HOW DO I CANCEL AN ORDER?

If for any reason you wish to cancel your order, please do so within 24 hours after your order has been placed. We reserve the right to accept or decline an order at any time, or any portion thereof, in our sole discretion. 

Please note that any orders that have already been packed or shipped cannot be cancelled.

WHAT IS YOUR RETURN POLICY LIKE?

We have a 60 Day Money Back Guarantee on all of our items. If you wish to get a refund on your items(s), please contact our 24/7 customer service at support@eclipseberry.com. We will reply to your inquiry as soon as possible.

WILL I HAVE TO PAY THE SHIPPING FEE FOR RETURNS?

Yes, all return shipping fees are the responsibility of the customer.

WHAT IF MY ITEM IS DEFECTIVE, INCORRECT, OR DAMAGED?

We will ship out a new product for you, free of charge. Just contact us at support@eclipseberry.com and provide us with picture(s) of the damaged item/part.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to the original form of payment. Refund times are generally issued within 7 to 10 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund will be posted to your account. Due to varying banks, it may take up to several weeks before a credit is issued back to your account.

IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?

Eclipse Berry adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.

We use Stripe® to process credit card payments. Your information is only used to complete the requested transaction and is NOT subsequently stored.